Our Policy
We want you to be completely satisfied with your purchase from Natural Life Patricia. If for any reason you are not satisfied, we offer a straightforward returns process.
Conditions for Returns
- Time Frame: You have 30 days from the date of purchase to return items.
- Item Condition: Items must be returned in their original condition, unworn and unwashed, with all tags attached.
- Receipt: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Several types of goods are exempt from being returned, including:
- Custom or personalized items
- Gift cards
- Clearance items
Return Process
- Initiate Return: Contact our customer service at service@naturallifepatricia.com to initiate a return. Provide your order number and reason for return.
- Shipping: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.
- Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please send us an email at service@naturallifepatricia.com and send your item to: [Insert Address].
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions regarding our return policy, please contact us at service@naturallifepatricia.com.